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Services & Fees.

Every service has a fixed, published price. No hidden costs. No commission on refunds. Municipal deposits are paid directly to the municipality by you.

Individual Services

What Rates-Ease handles.

All fees are fixed and published upfront. Account openings, deposit recovery, clearance support, and more — all at fixed prices.

Most Referred

Municipal Account Opening

Moving into a new home? We open your water and electricity account — even before your transfer is registered. You will have services from day one, not weeks later.

  • Prepare all required documents
  • Can open before transfer registers
  • Submit and follow up until active
  • Water, electricity and refuse linked
  • Guide you on deposit (paid to City)
R1,850flat fee
6–8 weeks
Get a Quote — R1,850
No Commission on Refunds

Account Closing & Refund

When you sell or move out, your municipal account must be formally closed. We handle the closure and track your deposit refund through the City's internal finance process — this can take up to 7 months to pay it back.

  • Formally close your account
  • Apply for your deposit back
  • Track refund through the City's finance cycle until confirmed
  • Written proof of account closure
  • We never take a cut of your refund
Two separate timelines: Account closure takes 2–3 weeks. The deposit refund moves through the City's finance cycle separately — this can take several additional weeks to months. We track both and keep you updated throughout.
R1,850flat fee
2–3 weeks (closure) · Refund: see below
Get a Quote — R1,850
Pre-Transfer Intelligence

Pre-Transfer Audit

Know the true state of your municipal account before you accept an offer. We review your account before you list — finding billing errors before they can delay or derail your transfer.

The audit fee covers the full assessment and written findings report. If your account has issues that require resolution, we quote those separately — you decide whether to proceed.
From R1,500per account
Quoted per account · CoJ & Tshwane
Request an Audit Quote →
Utility Management

Sometimes water, electricity and refuse are registered to different accounts. We sort out the mismatches and make sure everything is correctly linked to your property.

  • Link water, electricity and refuse
  • Transfer services into your name
  • Confirmation in writing
  • We follow up until it is done
R1,500flat fee
2–4 weeks
Get a Quote — R1,500
City Power

Conversion to Pre-paid Meter

Want to switch to a prepaid electricity meter? We handle the paperwork and follow up with City Power from start to finish.

  • Arrange the site inspection
  • Submit the prepaid application
  • Follow up until meter is installed
  • Fix any billing after the switch
R1,500flat fee
4–6 weeks
Get a Quote — R1,500
Property Records

Reprint of Approved House Plans

Need a copy of your original approved building plans? We retrieve them from the municipality's archive and deliver a certified copy directly to you. Printing costs are confirmed and quoted upfront — no surprises.

R1,000 flat fee
2–4 weeks
Get a Quote — R1,000
Property Transfer Packages

Save when you bundle the services you need.

If you are a conveyancer, estate agent, or managing both sides of a sale — these packages cover everything in one go at a reduced rate.

Seller's Transfer Bundle

For the seller at transfer. Rates Clearance Certificate liaison and Account Closing with full deposit refund tracking — one intake, one invoice. Pair with a Pre-Transfer Audit before listing for the complete seller journey.

R2,400
R2,700
Save R300
  • Rates Clearance Certificate
  • Account Closing & Refund Recovery
  • Single intake — one set of documents
  • No commission on any refund recovered
Get a Quote — R2,400
Best Value

Complete Transfer Package

For conveyancers handling both parties. The seller gets clearance and closure. The buyer gets a new account opened. One package, one invoice.

R3,900
R4,550
Save R650
  • Rates Clearance Certificate (Seller)
  • Account Closing & Refund Recovery (Seller)
  • Account Opening (Buyer)
  • Single coordinated process — fewer delays
  • No commission on any refund recovered
Get a Quote — R3,900

Good to know

  • Your deposit and any connection fees go directly to the municipality — not to us. We only charge our flat service fee.
  • All turnaround times are based on published municipal processing windows for the City of Johannesburg and City of Tshwane. Actual times depend on the municipality's current workload and whether your account has any outstanding queries. We update you throughout the process and follow up formally on your behalf when timelines are exceeded.
  • Our fee covers everything — including going back to the municipality if they ask for more documents.
  • Need it faster? Urgent processing is available on request for an additional fee, where the municipality allows it.
  • Conveyancing attorneys and property professionals: ask us about our B2B Partner Agreement — structured referral arrangements with formal billing and B-BBEE procurement recognition.
Pre-Transfer Intelligence

Know the true state of your municipal account before you accept an offer.

Most billing problems are discovered six weeks into the transfer process — after clearance figures come back higher than expected, after the conveyancer has to go back to the client, after the timeline has already slipped. A pre-transfer audit finds them first. We review your municipal account before you list, before you accept an offer, and before any clearance application is made — giving you a complete picture of what the municipality holds against your property.

✓Full review of account billing history
✓Identifies estimated readings never corrected
✓Flags misapplied tariffs and incorrect zoning
✓Written report with findings and recommended next steps
✓Covers CoJ and Tshwane properties
From R1,500 per account
The audit fee covers the full assessment and written findings report. If your account has issues that require resolution, we quote those separately — you decide whether to proceed.
Get a Pre-Transfer Audit →
Who this is for
Sellers — with or without an estate agent
Whether you are listing through an agent or selling privately, know the true state of your account before you accept any offer. The information belongs to you — not to whoever discovers the problem later.
Conveyancers managing difficult accounts
Properties with long billing histories, multiple previous owners, or suspected estimated readings — refer for an audit before applying for clearance figures.
Estate agents advising sellers
An audit before listing gives your seller a clear picture of their municipal position — and removes a common cause of transfer delays that reflect on your service.

Ready to get started?

Submit a quote request and we'll confirm your fee and turnaround time within 24 hours.

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